RGB UK App Privacy Policy

Effective Date: 17 February 2026

eCanvas Ltd (“we”, “us”, or “our”) operates the RGB UK mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

1.1 Personal Information

When you use the RGB UK App, we collect the following information:

• Account Name: Your business or personal name associated with your RGB UK account
• Email Address: Used for account authentication and communication

1.2 Information From www.rgbuk.com

The App retrieves your account information from our backend website at www.rgbuk.com, where your RGB UK customer account is held. This includes:

• Account name and email address
• Assigned printer models (if configured by our administrators)
• Allowed product categories (if configured by our administrators)
• Product browsing permissions

1.3 Technical Information

We may collect certain technical information automatically, including:

• Device type and operating system (iOS or Android)
• App version
• Authentication tokens (stored securely on your device)

2. How We Use Your Information

We use the information we collect to:

• Authenticate Your Account: Verify your identity when you log into the App
• Display Relevant Products: Show products compatible with your printer and account permissions
• Process Orders: Submit and manage your re-order requests
• Provide Customer Support: Respond to your inquiries and support needs
• Improve the App: Analyse usage patterns to enhance functionality and user experience

3. Data Storage and Security

3.1 Where Your Data is Stored

Your account data is stored on our secure servers at www.rgbuk.com. The App does not permanently store your personal information on your device, except for:

• Authentication tokens (encrypted using iOS Keychain or Android Keystore)
• Your selected printer preference (stored locally for convenience)
• Basket items (stored temporarily until order submission)
• Favourite products (stored locally on your device)

3.2 Security Measures

We implement security measures to protect your information:

• Encrypted Transmission: All data is transmitted over HTTPS
• Secure Token Storage: Authentication tokens are stored using iOS Secure Store (Keychain) and Android Encrypted SharedPreferences
• Optional Biometric Authentication: You can enable Face ID, Touch ID, or fingerprint login for added security
• Server-Side Validation: All requests are validated on our secure backend

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you have given us explicit permission
• Service Providers: With trusted service providers who assist us in operating the App and our backend website (subject to confidentiality agreements)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate information
• Deletion: You can request that we delete your account and associated data (contact us at privacy@rgbuk.com)
• Opt-Out: You can stop using the App at any time by deleting it from your device

6. Data Retention

We retain your information only for as long as necessary to:

• Provide the App services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete the App from your device, all locally stored data (authentication tokens, basket, favourites) is removed. Your account data remains on www.rgbuk.com unless you request account deletion.

7. Children’s Privacy

The RGB UK App is designed for business customers and is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the “Effective Date” at the top of this policy
• Sending a notification through the App (for significant changes)

You are advised to review this Privacy Policy periodically for any changes.

10. GDPR Compliance (UK/EU Users)

If you are located in the United Kingdom or European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (“right to be forgotten”)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request a copy of your data in a structured format
• Right to Object: Object to processing of your personal data

To exercise any of these rights, please contact our Data Protection Officer at dpo@rgbuk.com

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

eCanvas Ltd

RGB UK App Privacy Enquiries

Email: dpo@rgbuk.com

Phone: +44 (0) 1189 344426

Website: www.rgbuk.com