Returns & Refund Policy

Under the distance selling regulations, you may return goods for a refund or account credit subject to the conditions below.



Inform us within 30 days of receipt to be eligible for a return. Goods must be in re-sealeable condition and in their original packaging.



Full refunds are made for items lost or damaged in transit. You must notify us within 24 hours of arrival with evidence and photos.



We only replace items that are defective or damaged. Email sales@rgbuk.com to arrange an exchange for the same item.

Return Conditions

To be eligible for a return, all of the following conditions must be met:

You inform us within 30 days of receipt of the product(s)
You pay the return delivery charges
Goods are returned in a re-sealeable condition and in their original packaging
There may be a re-stocking fee charged depending on the item
Second hand / ex demo products are only eligible for a refund, credit or exchange at RGB’s discretion



Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.

If approved, your refund or credit will be processed and applied to your account or original payment method within 30 days.



If you have not received your refund, please:



Return to: Alien House, High Street, Lane End, HP14 3JE, United Kingdom

You are responsible for return shipping costs
Shipping costs are non-refundable
For items over £75, use a traceable shipping service or purchase insurance
We cannot guarantee receipt of returned items

For information about our delivery options, charges and installation services, visit our Delivery & Installation page.

If you have any questions about our returns or refund policy, our team is here to help.