Remote Support Packs

We offer several support options to keep your large format printing solution up and running.

Yearly Support Contract
£249 Per Year or £25 Per Month

  • Unlimited Telephone Support*
  • Unlimited Email Support*
  • Remote Access and Control
  • Access to Frequently Asked Questions
  • Support Videos
  • Emailed technical updates from our support desk.

*fair use policy and terms & conditions apply.

SIGN UP NOW VIA DIRECT DEBIT
Need Urgent Support?
£99 Per Incident

Ad-hoc support without the premium price.

Are you experiencing issues with technology, but don't have one of our support contracts in place?

No Problem! We offer ad-hoc support to get you over those annoying large format printer issues.

Better still we don't charge a premium just because you don't have a contract with us! It’s only £99 per case.

Simply call us on 0118 934 4426 or email sales@rgbuk.com for instant support or get your cover started.

Training, Education and Knowledge

Our Training, Education and Knowledge (TEK) centre with a team of technical support engineers, trainers and consultants all with many years of experience in the world of digital imaging and large format printing has been setup to offer our customers one single point of call for their large format technical and training requirements.

Our aim is to keep your equipment printing and offer you and your company the skills and knowledge to develop further.

Repairs & servicing
Printer out of warranty? Whether its a Canon or another manufacturer we can arrange for a trained and certified engineer to fix the problem. If you have an error code on your Canon imagePROGRAF printer take a look at our printer error code list to help diagnose your problem. We will additionally try and diagnose the problem over the telephone or via email / remote connection and then give you a fixed price for the job. Please contact us today.
Pre sales support & advice
Installation services
Remote assistance & installation
Colour management & profiles
Printer spares
Training & workshops

Enter your information below to find out more about our TEK service, or call us on 0118 934 4426 to speak to us directly.

First Name*
Last Name*
Email
Phone*
Lead Source
Product Interest
Your Requirements*